Frequently Asked Questions
Everything you need to know about shopping with U.S. Polo Assn. India.
How can I track my order status?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your order directly through the 'My Orders' section on our website.
What is the return policy for U.S. Polo Assn. India?
We offer a 15-day return policy for most products, provided they are unused, unwashed, and have all original tags attached. Some items like innerwear and accessories may be non-returnable due to hygiene reasons.
Are the products sold online authentic?
Yes, all products sold on our official website are 100% authentic and sourced directly from the brand's authorized manufacturing units in India.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, UPI, and Cash on Delivery (COD) for eligible pin codes.
How do I find the right size for me?
Every product page features a detailed 'Size Guide' with measurements in inches and centimeters. We recommend comparing these measurements with a well-fitting garment you already own.
How long does delivery take?
Standard delivery usually takes 3 to 7 business days depending on your location. Deliveries to metro cities are typically faster than to Tier 2 or Tier 3 cities.